Mark Shoebridge

Highly qualified and experienced Executive with almost 30 years of strategic planning, operations management, delivery, business development, project management and managed services experiences within the Telecommunications, Software Localization, IT and Supply Chain industries.

Experienced in positions such as Managing Director, Member of the Board, Executive Head of Operations, Chief Technology Officer (CTO) and Technical Director for companies and well known and diverse business conglomerates and Multinational Companies, managing revenues in excess of $200m and CAPEX budgets in excess of $30m.

An effective KPI-focused leader, who has established, managed and motivated teams that provided services in wide areas.

Has successfully built start-ups and implemented innovations such as virtualizations, FTTx networks and wireless solutions which enhanced consumer experiences and is adept at driving fast technical and commercial rollouts.

Has a proven track record of driving sales performance in Enterprise and High-End consumer space.

With keen insight into proactively identifying and resolving problems and application of improvement activities which have significantly optimized resources, improved service, minimized service downtime and increased customer satisfaction.

Maintained high levels of performance standards while building and managing dynamic and energetic teams through challenging business and economic environments.

CAREER HIGHLIGHTS

Most recently I have been asked to lead the Enterprise Division (Digicel Business Solutions) for 14 markets in the the Northern, Eastern and Southern Caribbean, including Anguilla, Antigua & Barbuda, Aruba, Bonaire, British Virgin Islands, Cayman Islands, Curaçao, Dominica, Grenada, Montserrat, Saint Kitts & Nevis, Saint Lucia, Saint Vincent & the Grenadines, and Turks and Caicos Islands. Running an annual P&L in excess of $120m covering ICT and Corporate Postpaid mobile services.

Led the Southern Caribbean markets for Digicel Business, the enterprise division of Digicel, covering Aruba, Bonaire, Curaçao, Guyana and Suriname, driving 75% revenue growth in four years in the ABC islands, led and launched the Fibre rollout in Guyana with 80% year on year revenue growth as a result. 

Defined the strategy and transformation program for the Digicel B2B division in Haiti, the largest market entity in the Digicel Group Initiated the launch of the GPON Fibre Optic Network in Port au Prince and Cap-Haitien, Regional Broadband (Cap-Haitien), Managed Services and TDD-LTE networks.

Responsible for leading the turnaround project of a national operator with over 500 full-time employees in East Africa offering Mobile, Fixed Line, Enterprise, Managed Services, ISP and Carrier services to Retail, SME, Enterprise and Government clients.

Led operations for Vodacom Business in Nigeria ( Enterprise Services), their largest African market outside of South Africa.

Responsible for Uganda Telecom’s Fixed (Enterprise/B2B) Services division and for it’s turn around to make it the most profitable division in the company comprising over 69% of company revenues. ‘Fixed’ includes the following: Fixed line Voice, Postpaid GSM, M2M, FTTH, WiMAX, xDSL, CDMA, Managed Services, Leased Lines and international and national IP transit. Implementation of integrated division wide monitoring/ticketing/CRM/WFM systems, definition and operation of the Carrier and International Wholesale business including Subsea Cable asset monetization as part of WIOCC. Definition of commercial strategy, product and services roadmap and driving dedicated Enterprise Sales Teams and Direct Sales force to increase revenues and subscriber base. Delivered double digit revenue growth year on year, for 2 years.

Established, built and successfully grew Nostracom Telecomunicaciones S.A. from a start-up into the largest fixed-wireless operator in Spain with hybrid wireless and fiber optic networks and an FTTH network for more than 42k homes and as Managing Director for Nostracom led the company to win the Telecommunications Business Innovation Award in 2010.

Designed and operated a complete fulfillment system for Modus Media which enabled us to provide our major client, Microsoft, with the ability fulfill orders throughout the EMEA region resulting to a USD 18M increase in revenue under this contract.